Frequently Asked Questions (FAQ)

Technical Questions

Safari does not allow me to connect my audio
Safari browser is not supported, we recommend using Chrome or Firefox. Please check the Technical Requirements in the Documents feature in this room and in the Hall of the Virtual Conference Center Platform > Documents.
The session is not available on my mobile device
Currently not all mobile devices are compatible with our application, we recommend using a computer. Please check the Technical Requirements in the Documents feature in this room and in the Hall of the Virtual Conference Center Platform > Documents
I've been waiting for a while to access the session and all I can see is "Waiting for the host."
In case the message "Waiting for the host" appears, you must wait for the room technician to give you authorization to access the room.
I get the message "Keep getting."
Please check the schedule of the activity you want to access, as it is likely that it has finished.
How do I return to the Main Hall once I am in a room?
You can return to the main hall by clicking on the title of the conference, on the top left of the screen.

Presentations

How will delegates interact with each other in the virtual conference?
Delegates can interact through the Forum.
Will I be able to interact with the session chairs and the speakers and ask them questions?
Yes, in the time allotted for discussion during each activity.
My presentation does not appear in the presentation list, what can I do?
If you have an email confirming that we have received your presentation, but it does not appear in the full list, contact the following email: abstracts@isinconference2021.com
How do I know when is my presentation session?
You can find this information:
  • Acessing your personal area on the Conference website.
  • Accessing My Schedule in your personal area (upper right corner of the main window)
  • At the Technical Secretariat desk in the Main Hall of the Virtual Conference Center Platform, in the section My registration > My agenda.
How can I access the activities of the program?
You can access the Conference content by:
  • Through the Program window (top menu bar)
  • Checking out the “What’s going on?" sign, located at the in the Main Hall
  • On the monitors by the conference rooms.
How do I know what activities I am registered for?
Accessing My Schedule in your personal area (upper right corner of the main window)
Will I be able to access the Conference’s content after it’s over?
Yes!

My registration

My personal information is wrong, how can I change it?
You can correct your information at the Technical Secretariat desk> My registration> My profile, or in your Personal Area from the top menu.
The information highlighted in gray cannot be modified by the delegate, changes must be requested in writing to registrations@dao-deficiency.com.
How can I participate in the Virtual Conference?
You must be registered in the conference and access the platform with the username and password that were provided in your registration. This login information is personal and non-transferable. The system will not allow simultaneous access with the same user on multiple devices.
Please review the technical requirements to verify that your computer and internet connection are compatible
You can check the technical requirements in the Guidelines area.
How do I access the Virtual Conference platform?
You must log in with the username and password that were provided in your registration.
A third party has paid for my registration, I don't have the login information.
The third party should provide you with your username and password. If you cannot get in touch with them go to the door of the Virtual Conference Center and click on "Forgot password".
Where can I set up my Virtual Card?
You can download the card at the Technical Secretariat desk, in the Hall of the Virtual Conference Center, in the section My Registration> My Virtual Card or in your personal area from the top menu.
What is the Virtual Card for?
This card can be used as a business card and exchanged with the sponsors of the conference at the stands of the Exhibition Area.
How can I get the Conference certificates?
Once the Conference is over, you will be able to obtain your attendance certificates by accessing your Personal Area at the Conference website with your username and password. If you haven’t got the login information, you can use the “Forgot password" button when accessing your personal area.
These certificates will be available the week after the end of the Conference.

Exhibition Hall

How do I access the Exhibition Hall area of a Virtual Conference?
Access by clicking on "Exhibition Hall Area" in the Main Hall of the Virtual Conference Center.
How will it be possible to interact in real time with the staff of the companies sponsoring the booths?
You will be able to use the Chat features enabled at each booth. If the sponsor wishes, they may establish business hours to host videoconferences with the Conference delegates.
How can I get information about the products without interacting with their staff?
Each booth has various tools to obtain product information without having to speak personally with a representative.
You will be able to download files provided by the sponsoring company, watch videos and give them your personal info if you wish to receive updates and information in the future.
What is the action of exchanging Virtual Cards?
With this action, you will share your Virtual card with the delegate of the sponsoring company and will provide him with your personal info so they may send you updates on their products, relevant information...
Will the general Chat that offers support on the Virtual Conference Center Platform let me contact a sponsor?
No, the Chat that appears on the Virtual Conference Center is only for possible incidents and general questions during the Conference.
If you want to communicate with a company’s delegate, please access the chat feature you will find inside each booth.
When can I visit the Exhibition Hall Area?
The Exhibition Hall area of the Conference will be open during the following hours:
  • Monday June 14th and 15th: 9.00 to 3.00PM and 8.00 PM to 10.30 PM EST
  • Wednesday 16th : 9.00 to 3.00PM and 8.00 PM to 9.30 PM EST
  • Thursday 17th, through Saturday 19th: 9.00 to 3.00PM EST
The system does not allow me to exchange my Virtual Card. There is a message saying that I have to read the Data Protection Policy in advance
You must click "I accept" in the Data Protection Policy pop-up window.
INTERNATIONAL CONGRESS OF DAO DEFICENCY

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Frequently Asked Questions (FAQ)

Technical Questions

Safari does not allow me to connect my audio
Safari browser is not supported, we recommend using Chrome or Firefox. Please check the Technical Requirements in the Documents feature in this room and in the Hall of the Virtual Conference Center Platform > Documents.
The session is not available on my mobile device
Currently not all mobile devices are compatible with our application, we recommend using a computer. Please check the Technical Requirements in the Documents feature in this room and in the Hall of the Virtual Conference Center Platform > Documents
I've been waiting for a while to access the session and all I can see is "Waiting for the host."
In case the message "Waiting for the host" appears, you must wait for the room technician to give you authorization to access the room.
I get the message "Keep getting."
Please check the schedule of the activity you want to access, as it is likely that it has finished.
How do I return to the Main Hall once I am in a room?
You can return to the main hall by clicking on the title of the conference, on the top left of the screen.

Presentations

How will delegates interact with each other in the virtual conference?
Delegates can interact through the Forum.
Will I be able to interact with the session chairs and the speakers and ask them questions?
Yes, in the time allotted for discussion during each activity.
My presentation does not appear in the presentation list, what can I do?
If you have an email confirming that we have received your presentation, but it does not appear in the full list, contact the following email: abstracts@isinconference2021.com
How do I know when is my presentation session?
You can find this information:
  • Acessing your personal area on the Conference website.
  • Accessing My Schedule in your personal area (upper right corner of the main window)
  • At the Technical Secretariat desk in the Main Hall of the Virtual Conference Center Platform, in the section My registration > My agenda.
How can I access the activities of the program?
You can access the Conference content by:
  • Through the Program window (top menu bar)
  • Checking out the “What’s going on?" sign, located at the in the Main Hall
  • On the monitors by the conference rooms.
How do I know what activities I am registered for?
Accessing My Schedule in your personal area (upper right corner of the main window)
Will I be able to access the Conference’s content after it’s over?
Yes!

My registration

My personal information is wrong, how can I change it?
You can correct your information at the Technical Secretariat desk> My registration> My profile, or in your Personal Area from the top menu.
The information highlighted in gray cannot be modified by the delegate, changes must be requested in writing to registrations@dao-deficiency.com.
How can I participate in the Virtual Conference?
You must be registered in the conference and access the platform with the username and password that were provided in your registration. This login information is personal and non-transferable. The system will not allow simultaneous access with the same user on multiple devices.
Please review the technical requirements to verify that your computer and internet connection are compatible
You can check the technical requirements in the Guidelines area.
How do I access the Virtual Conference platform?
You must log in with the username and password that were provided in your registration.
A third party has paid for my registration, I don't have the login information.
The third party should provide you with your username and password. If you cannot get in touch with them go to the door of the Virtual Conference Center and click on "Forgot password".
Where can I set up my Virtual Card?
You can download the card at the Technical Secretariat desk, in the Hall of the Virtual Conference Center, in the section My Registration> My Virtual Card or in your personal area from the top menu.
What is the Virtual Card for?
This card can be used as a business card and exchanged with the sponsors of the conference at the stands of the Exhibition Area.
How can I get the Conference certificates?
Once the Conference is over, you will be able to obtain your attendance certificates by accessing your Personal Area at the Conference website with your username and password. If you haven’t got the login information, you can use the “Forgot password" button when accessing your personal area.
These certificates will be available the week after the end of the Conference.

Exhibition Hall

How do I access the Exhibition Hall area of a Virtual Conference?
Access by clicking on "Exhibition Hall Area" in the Main Hall of the Virtual Conference Center.
How will it be possible to interact in real time with the staff of the companies sponsoring the booths?
You will be able to use the Chat features enabled at each booth. If the sponsor wishes, they may establish business hours to host videoconferences with the Conference delegates.
How can I get information about the products without interacting with their staff?
Each booth has various tools to obtain product information without having to speak personally with a representative.
You will be able to download files provided by the sponsoring company, watch videos and give them your personal info if you wish to receive updates and information in the future.
What is the action of exchanging Virtual Cards?
With this action, you will share your Virtual card with the delegate of the sponsoring company and will provide him with your personal info so they may send you updates on their products, relevant information...
Will the general Chat that offers support on the Virtual Conference Center Platform let me contact a sponsor?
No, the Chat that appears on the Virtual Conference Center is only for possible incidents and general questions during the Conference.
If you want to communicate with a company’s delegate, please access the chat feature you will find inside each booth.
When can I visit the Exhibition Hall Area?
The Exhibition Hall area of the Conference will be open during the following hours:
  • Monday June 14th and 15th: 9.00 to 3.00PM and 8.00 PM to 10.30 PM EST
  • Wednesday 16th : 9.00 to 3.00PM and 8.00 PM to 9.30 PM EST
  • Thursday 17th, through Saturday 19th: 9.00 to 3.00PM EST
The system does not allow me to exchange my Virtual Card. There is a message saying that I have to read the Data Protection Policy in advance
You must click "I accept" in the Data Protection Policy pop-up window.
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New Registrations

Welcome to INTERNATIONAL CONGRESS OF DAO DEFICENCY !

Please fill out the registration form and payment information, which will appear in a separate window. Once completed, you should receive your login credentials by email in short order.

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